Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.(2).

24/7 priority access to Apple experts via chat or phone. Global repair coverage (1). Onsite repair for desktop computers: Request that a technician come to your work site (3). Carry-in repair (3): Take your Mac to an Apple Store or other Apple Authorized Service Provider Apple hardware coverage.

AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world. Coverage includes the following:. Your Mac computer. Battery (1). Included accessories such as the power adapter. Apple memory (RAM).

AirPort (4). Apple USB SuperDrive. Coverage for up to two incidents of accidental damage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax (1) Software support included. (1) Service coverage is available only for Mac and its original included accessories for protection against (i) defects in materials or workmanship, (ii) batteries that retain less than 80 percent of their original capacity, and (iii) up to two incidents of accidental damage from handling of your Mac, each incident being subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax. If your Mac has catastrophic damage from an accident or it's inoperable after unauthorized modifications, you will need to buy a replacement.

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Because Apple makes the hardware, operating system, and many applications for every Apple product, AppleCare for Enterprise delivers integrated support and service you can’t get anywhere else. You’ll get IT department–level support by phone or email for all Apple hardware and software. We’ll provide support for complex deployment and integration scenarios, including MDM and Active Directory. And if you need help with IBM MobileFirst for iOS apps, we’ll help troubleshoot your solution and work with IBM to get your issue resolved. AppleCare for Enterprise provides IT department–level support for six technical contacts you designate. Support is available 24/7 with one-hour response times for top-priority issues, such as when a production service is down.

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You can also increase the number of technical contacts for an additional fee.